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Conversational Listening – Empathising through Emojis’

"We heard from people that they wanted more ways to express themselves on Facebook." In particular, "they didn't have a way to express empathy." Sammi Krug, Facebook Product Manager. CEO Mark Zuckerberg explained on his own Facebook page, “People wanted to express empathy and make it comfortable to share a wider range of emotions. I've [...]

By |Categories: Blog, Uncategorised|

Q. Learning School – Hangdewa NE Nepal

Promise on New School Delivered And there it was, the Q. Learning School in Hangdewa, NE Nepal, resplendent in all its yellowness and nestled in its own playground. 10 rooms, 150 children (4-14), 10 teachers, and lessons in English equivalent to the Oxford and Cambridge syllabus. Q. Learning had delivered on a promise made 7 years before to build [...]

By |Categories: Nepal|

Developing Emotional Intelligence in Banking – 3 Ways to Improve Interpersonal Functioning

Bankers are discovering their sensitive side, according to the British Bankers Association. In their recent report the BBA highlights the work of the ‘Vulnerability Taskforce’ , to which the BBA and its members are making a commitment to ensure that: ‘Customers in vulnerable circumstances are treated not only fairly but with empathy and sensitivity to [...]

By |Categories: Blog, Emotional Intelligence|

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