We have put together this privacy policy to help our clients and suppliers understand how their data is collected, used and stored in compliance with GDPR regulations to be introduced from 25th May 2018.

GDPR regulations ensure the fair, lawful and transparent, collection, accuracy and processing of individual’s data.

The data collected and processed by Q. Learning is for a specified and explicit purpose. We hold only the information required for the nature of our business, as well as associated accounting and logistical communications.

The data we collect is processed under legitimate interest or through the personally requested and agreed consent of each individual.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue, to

Or, you may wish to write to us at the following address:

Q. Learning Ltd
Cookes Court
10 Newells Close
OX44 7XS

What information do we collect?

We collect information from individuals in the following situations:

Downloading learning resources from our website.
We request a name and an email address prior to downloading. This is then added to a database of people showing an interest in our products. This database is held on our secure, password protected server.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. The information gathered using cookies is anonymous.

Setting up an account as an EQi Distribution client

When someone wants to open an EQi account with Q. Learning, there is an account registration form that needs to be completed. This collects general contact and accounting information. This information is then added to our accounting software. The completed forms are saved on our secure, password protected server to refer to if necessary.

Completing an online diagnostic tool

Q. Learning uses a suite of online diagnostic tools that are not owned by us. The data captured on these portals are secure in their own right, and the organisations who own each diagnostic portal are GDPR compliant. If Q. Learning downloads and saves any results onto our own secure server to have easy access to as part of a programme or piece of work, these are deleted once the project or programme has been completed, or after 2 years.

For some clients, individual summary reports are written using the results of diagnostics and assessment/development centres. The data contained in these reports include the individual’s name and a summary of results. These are deleted once the project has been completed, or after 2 years.

Financial Information

When it comes to us paying you, or you paying us, we hold organisation and banking information within our secure, password protected accounting software; Xero. This information is updated as and when we take on new clients or suppliers, or if current clients or suppliers give us changes to their contact or banking details.

We review all data annually to ensure continued GDPR compliance.


For recruitment based projects we may be given CV’s as part of the process. These are stored on our password protected server, and will be deleted after the project has finished, or after 2 years, whichever is sooner. They are only accessed by the Q. Learning staff who are working on the project.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To manage your account on Xero
  • To notify you about new products, courses or changes to our website.

In the case of reports/results on individuals, this information will be passed onto the relevant client sponsor/contact, as pre-agreed at the start of a programme or project.

How do we protect information?

We implement a variety of security measures to maintain the safety of your personal information. The personal information you provide to us is contained behind secured networks, and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Where we have given you a password or log in details which enables you to complete online diagnostics, you are responsible for keeping this information confidential. We ask you not to share a password with anyone.

What are your rights over your personal data?

You have the right to:

  • Request access to the personal data we hold about you.
  • Request the correction of your personal data when incorrect, out of date or incomplete.
  • Withdraw your consent at any time
  • Ask that we stop using your personal data for direct marketing
  • Request that we stop any consent-based processing of your personal data after you withdraw that consent.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation.

How can you stop the use of your personal data for direct marketing?

Simply click to unsubscribe on an email we send to you. Or, alternatively, send an email to to withdraw your consent.

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last updated on 23rd May 2018.