Bankers are discovering their sensitive side, according to the British Bankers Association. In their recent report the BBA highlights the work of the ‘Vulnerability Taskforce’ , to which the BBA and its members are making a commitment to ensure that: ‘Customers in vulnerable circumstances are treated not only fairly but with empathy and sensitivity to [...]
I arrived in the village at 5 o’clock on the Sunday night after a 45 minute plane journey, 8.5 hours in a rickety bus that drove on a windy and bumpy road (after that I felt a bit sick) and a 1.5 hour walk. But finally we arrived at the school. We were all in [...]
You are your life's work When Daniel Goleman published Emotional Intelligence in 1995, it spent over 18 months on the New York Times bestseller list. Whilst many have devoted time and energy to researching and explaining the nature and value of emotional intelligence, Goleman has done more perhaps than any to place it firmly on [...]
Is that clear? Why language is a key to organisational effectiveness In the film The Last Emperor, Reginald Johnston (played by Peter O'Toole) is hired as a tutor to the young Pu Yi. During a lesson, Pu Yi challenges the necessity of learning the niceties of English vocabulary: Pu Yi: Johnston: Pu Yi: Johnston: Pu [...]
